Terms & Conditions

Natural Born Junglists

Welcome to Natural Born Junglists! We are committed to providing you with high-quality, made-to-order apparel. Please read the following Terms & Conditions carefully before making a purchase.

1. Made-to-Order Products

All our products are made to order, which means they are produced specifically for you after your purchase. This process helps us reduce waste and allows us to offer unique designs and a wide size range. Because of this custom production model, we are unable to offer exchanges.

2. Please Note on Sizing

Because all items are made to order, we do not offer size exchanges. We strongly encourage you to check the sizing guide provided on each product page before placing your order to ensure the best fit.

If the item you receive is defective, damaged, or not as ordered, please contact us within 30 days of receiving your order. We will be happy to arrange a replacement or refund as appropriate.

3. Returns

We accept returns only in the following cases:

  • The item is damaged or defective

  • The item received is incorrect (wrong size, color, or design)

If this applies to your order, please notify us within 30 days and provide clear photos and a description of the issue.

Return Address

For eligible returns, please send the item to the return address printed on the packing slip, which corresponds to the fulfillment center that processed your order. This ensures it is returned to the correct location.

Please do not send any items without contacting us first, as we need to be informed to process the return. 

4. Order Issues

If your order hasn’t arrived or you’re experiencing other issues, please contact us within 30 days of the estimated delivery date. We will investigate and help resolve the issue promptly.

5. Shipping and Fulfillment

Orders are fulfilled using a network of trusted fulfillment centers around the world. Depending on your location and the type of product ordered, your items may ship from different countries. You’ll receive a tracking link as soon as your order is dispatched.

Shipping Times Vary by Product

Because all our pieces are made to order, shipping times can vary based on what you’ve purchased:

  • Single-print hoodies and t-shirts are usually the quickest to process and ship, often going out within a few days.

  • All-over print items (like full-print hoodies or leggings) take a little longer — they’re not only printed but then cut and sewn especially for you.

  • Knitwear is our most artisanal product — each piece is knitted to order, just for you. This takes a bit more time, but we promise it’s worth the wait!

We appreciate your patience — creating sustainable, custom-made clothing takes a little longer, but it’s part of what makes Jungle Clothes so special.

6. Important Notice for US Customers – Import Tariffs

Effective May 2, 2025, the United States removed the de minimis exemption for certain imports from China. As a result, some of our made-to-order items may now be subject to import duties or taxes upon delivery, depending on the product and where it’s fulfilled.

What does this mean for you?

If you are a US customer ordering one of the following items, and it ships from an overseas facility (such as China), additional import duties may apply at the time of delivery:

  • All-Over Print Women’s Cropped Windbreaker

  • All-Over Print Men’s Windbreaker

  • All-Over Print Unisex Track Pants

  • Men’s All-Over Print Slim Fit Polo Shirt

  • All-Over Print Crossbody Bag

  • Pet Leashes

  • Classic Fit Knitted Crew Neck Sweater

  • Knitted Cardigans

  • All Custom Shoes

These fees are not included in our product or shipping prices and will be the responsibility of the recipient to pay upon delivery. Import duty rates may vary, and in some cases, they can be significant.

Please note: We strive for full transparency and want to ensure you’re aware of any possible charges before placing your order. We recommend reviewing your country’s import policies or contacting your local customs office if you have concerns.

7. Customer Satisfaction

Your happiness is important to us! If you have any concerns or questions, don’t hesitate to reach out at crew@naturalbornjunglists.com. We’ll do our best to make it right.

 

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